Office HoursOur corporate and shipping offices are open from 10am to 5pm Monday through Friday and are closed Saturday and Sundays. Our shipping office closed on all government observed holidays as well as on weekend.
Shipping PoliciesWe use the FedEX, UPS, DHL or GLS exclusively for all shipping. Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
International DeliveriesCustoms restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible for any additional customs fee. We can not ship overnight to international addresses.
Undeliverable PackagesAll undeliverable packages returned to us are issued a refund minus shipping and return costs . In such a case, we charge 15 Euro. We can not re-ship orders that return to us as undeliverable. Customers are welcome to re-order the products again.
Order FulfillmentWe strive to fulfill your order correctly and quickly. In order to maintain the best service to our customers, we have several guidelines in our order processing.
ReturnsIn accordance with the relevant law of the European Union (E.U.) medical products, pharmaceuticals, nutrition supplements, vitamins and other capsuled or tabletted items are excluded from returns.
International OrdersA: If your order is to be shipped outside Countries of the European Community, the delivery time varies between 7 to 14 business days but is usually much closer to 7 days. If your order is to be shipped into Countries of the EU, the delivery time is between 2 and 5 days.
B: Do NOT order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
C: If the package is seized by Customs for any reason, we will NOT issue you a refund. Most orders held by customs is for the purpose of charging import duties and VAT. We have had such troubles in less than 1% of our international shipments. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
Payment must be done by credit card.
PaymentPayment must be done by credit card.or wire transfer. Please take a note, that due to the introduction of the Anti Money Laundering Regulations 2007, it is a legal requirement, that we only accept verified Credit Card and verified wire transfer payments. (bank-to-bank). We neither accept cash payments nor PayPall, WorldMoney or equal payment methods. Each payment has to be definitely verified by the personal data of the payer. We reserve the right to refuse payments and business relationships, if we/or our bank can not recognize/verify the uniqueness of the transfer of funds. Please be so kind and learn more on the following website: http://www.hmrc.gov.uk/mlr/mlr8.pdf
We do NOT accept payments from IRAN, IRAK, SYRIEN, AFGHANISTAN, LYBIA and SUDAN. (We were never ask to do that, but we inform customer just in case, they decide to do so.)
Shipping costsDepending to the purchase price, we charge different fee for the shipment world-wide. For deliveries to countries in the EU, we charge 4,60 EUR. For countries outside the EU, there is an additional fee for customs declaration of 5 Euro per order (not per item). Have a look to our section "internal shipping fee" on our web site.
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